Terms of Service
Effective October 27, 2026. These terms cover contractor website services from KLR Performance (“KLR Performance”). A signed proposal or order form can add to them; where they conflict, the signed document controls.
The service
KLR Performance offers three contractor website packages:
- Website, a one-time fee. Up to 5 mobile-ready pages, a quote form, every lead sent to your phone and email, and launch on your domain.
- Website + Automations, a one-time fee. Everything in Website, plus Google Business Profile setup, automatic review requests and local SEO setup.
- Full Growth Plan, a setup fee and a monthly fee. Everything in Website + Automations, plus Google Business Profile management (weekly posts, photos and review replies), ongoing review texts and a QR code review campaign, AI blog posts, and hosting and maintenance.
KLR Performance also offers missed-call services that work standalone or as an add-on to any website package:
- Missed-Call Text Back + AI After-Hours Receptionist, a setup fee and a monthly fee. Automatic text back within seconds of every missed call. AI receptionist answers after business hours, captures job details and lead information, and books appointments or sends the lead to your phone.
- Missed-Call Text Back, a setup fee and a monthly fee. Automatic text back within seconds of every missed call with a professional response and your business information.
AI blog posts are available as an add-on to Website + Automations and are quoted separately. Google Ads management isn’t included in any package. If you sign on the day of your first call, we add online booking at no charge.
Price and payment
The Website package is paid in full at kickoff. The Website + Automations, Full Growth Plan, and missed-call service setup fees are paid in two parts: half at kickoff and half when you approve the service for launch. Monthly fees are billed in advance to the card or account on file. Prices don't include taxes, domain registration fees, or third-party subscriptions you choose to buy.
Hosting and the Care Plan
The Website and Website + Automations packages include hosting and small edits for the first 3 months after launch. After that, you can keep the optional Care Plan for a monthly fee. It covers hosting, security updates, backups, and up to 30 minutes of edits a month, billed in advance. If you don’t keep the Care Plan, we hand over your site files and help you move them to hosting in your own account, and we quote any later edits per request. The Full Growth Plan includes hosting and maintenance for as long as you stay on it.
Our guarantees
These are the only guarantees we make. Each one names the package it covers.
14-day launch guarantee (Full Growth Plan)
The 14 days start on the day we receive both the kickoff payment and your onboarding materials: logo, photos (or permission to use stock), list of services, service area, contact details, and access to your domain and Google Business Profile. If we don’t deliver a site ready for launch within 14 days of that date, your first month’s Full Growth Plan fee is free. Delays caused by late materials, access, feedback, or changes in scope pause the clock. The guarantee doesn’t refund the setup fee. The Website and Website + Automations packages typically launch within 14 days, but this guarantee doesn’t apply to them.
Missed-call text back
With Missed-Call Text Back, every call to your business number that goes unanswered gets an automatic text reply within seconds, 24 hours a day. Delays caused by phone carriers or by the texting provider’s outages aren’t covered.
Review requests
With Website + Automations or the Full Growth Plan, when you send us a customer’s name and mobile number or email, we send that customer a review request within 24 hours. We ask every customer you send, not only happy ones, and we never offer customers anything in exchange for a review. We don’t promise a number of reviews.
Google Business Profile cleanup
With Website + Automations or the Full Growth Plan, we update your Google Business Profile’s services, hours, contact details and website link within 7 days of receiving manager access.
90-day call guarantee (Full Growth Plan)
Before kickoff, we record the calls shown in your Google Business Profile performance report for the 30 days before kickoff. That is your baseline. If the calls in that report for days 61 to 90 after launch are not higher than your baseline, we keep doing the Full Growth Plan work with no monthly fee until a 30-day period beats your baseline. The guarantee applies while your plan is active and paid up to day 90, you keep us as a manager on your Google Business Profile, and the website we built stays live. It doesn’t refund fees already paid and doesn’t promise a specific number of calls, leads, rankings or revenue.
Month to month; cancelling
The Full Growth Plan, the Care Plan, and the missed-call services are month to month, with no long-term contract. You can cancel any monthly service at any time by emailing anthony@klrperformance.com. Cancellation takes effect at the end of the current paid month, and partial months aren't refunded. When a monthly service ends, the features it covers stop.
Ownership
Once your package’s one-time or setup fee is paid in full, you own your website’s design, content, and files, plus your domain, Google Business Profile, and data. Third-party tools (for example, scheduling or review software) stay subject to their providers’ terms. We may show your site in our portfolio unless you tell us not to. We may also add a small “Website by KLR Performance” link to your site’s footer. Ask us and we’ll remove it.
Your responsibilities
You confirm that you have the rights to the content you send us, and that your business information is accurate. You’re responsible for how you follow up with your leads, including any rules on calling and texting.
Limits
We work hard to keep your site online, but except for the 90-day call guarantee, we don’t guarantee any specific number of leads, rankings, or revenue. Our total liability is limited to the fees you paid in the 3 months before the claim.
Free audit and website content
The free audit is a self-assessment based on your own answers. It’s general information, not professional advice.
SMS text messaging
KLR Performance text messages are sent to people who call (737) 473-4785 and verbally agree to receive texts when asked by our AI receptionist. Our receptionist asks: "Can I text you a link to book your free 15-minute screen share? Message and data rates may apply. You can reply STOP anytime to opt out." Messages include booking links and follow-ups after a call, missed-call text-backs, and appointment information.
Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. For support, email anthony@klrperformance.com or call (737) 473-4785. Carriers are not liable for delayed or undelivered messages. See our privacy policy for how we handle text messaging data.
Contact
KLR Performance, 2850 34th St N, #1265, St. Petersburg, FL 33713 · anthony@klrperformance.com · (737) 473-4785. These terms are governed by the laws of Texas.